Complaints and corrections

Last updated: 9 October 2026

How to raise a complaint

Email info@vertex-surveys.co.uk or call 03301 330387. Include the job reference or property address, your contact details, what happened and the outcome you are asking for. If the issue affects an appointment taking place that day, please call us.

What happens next

We will locate the booking and review the relevant survey record, report and communications. We will explain what we found, correct anything that is wrong and set out any further action. Complex points may need input from the installer, designer or another party responsible for the next stage.

Report corrections and changed scope

If a Vertex report contains a factual or transcription error, tell us where it appears and provide any supporting information. We will review it and issue a correction where appropriate. A new design request, additional survey scope or information that was unavailable during the visit may require extra work or another visit. We will explain that before any chargeable work goes ahead.

If you remain unhappy

Reply to the outcome and ask for the matter to be reviewed again. A different person will consider the evidence where practicable. We use complaint information to improve our booking, survey and quality-control process.

Privacy

We use the information you provide to investigate and answer the complaint. See our privacy policy for more detail.

Company details

Vertex Renewable Surveys Ltd (Company number 16507821), 20 Nooking Close, Doncaster DN3 3ER.