Common Questions from UK Installers and Homeowners
Clear answers for installers and homeowners. If you can’t find what you need, use the contact form.
How do I get started?
Send postcode + service type + any constraints via Get installer pricing. We confirm scope, lead time, and price before anything is booked. If you want to check output quality first, review the sample pack.
What do you deliver?
A structured survey pack with labelled evidence photos, measurements, and installer-focused notes. Packs are delivered in a repeatable format to reduce design-team chasing. See Deliverables, then review the portal workflow.
Do I need any documents for EPC evidence?
If you have them, they can help and reduce follow‑ups. Useful examples include: EPC report, insulation proof, window/door specs, and heating/hot water model details. Photos of paperwork are fine.
How quickly can you deliver?
The survey pack and organised photos are available as soon as the visit is complete. The EPC is delivered by the next morning, and any required calculation is delivered the following day. We confirm scope and lead time before booking.
Do you cover the whole UK?
Yes, we operate across the UK. Availability depends on schedule and scope, so send postcode first and we will confirm lead time. For area-specific context, see our location pages.
Do you provide system designs?
We provide survey and evidence outputs, plus solar design documentation where required (layout, stringing, inverter/battery siting, schematics, and kit lists). If you need full scope clarity first, use Get installer pricing and we will confirm what is included before booking.
How much does it cost?
ASHP from £250, solar from £200, heat loss from £150. Final price is based on scope, property size, and travel, and is confirmed before booking. See Pricing for transparent ranges and package options.
Homeowners: what happens on the day?
We focus on measurements, photos, and site notes, not a sales visit. Homeowners can prepare access and relevant documents using the survey-day checklist. Full details are on the Homeowners guide.
Can we trial Vertex on one live job first?
Yes. Many installer teams start with one live job to validate evidence quality and handoff speed. Use Get installer pricing, share postcode and scope, and we will confirm timing and outputs before booking.
How does portal access work for office, design, and install users?
Vertex Portal supports role-based access so different team members see what they need without sharing inboxes. See Portal for workflow detail and use Get installer pricing to request onboarding for your team.