Clear answers before the job is booked
The questions installer teams and homeowners usually ask first: pricing, what gets delivered, turnaround, portal access, and how Vertex confirms scope before anything is booked.
How do I get started?
Use Get pricing, choose the services you need, and send the postcode. We then review the live job and confirm scope, travel, lead time, and the final price before anything is booked. If you want to inspect the output first, start with the sample report.
How does pricing work?
Vertex shows a guide price first, then checks the live job before booking. Current public base rates are ASHP from £250, solar from £200, battery from £100, and heat loss from £150. Final price depends on service mix, property size, travel, and scope, and we confirm that before the visit is booked.
What services can be combined?
ASHP, solar, battery, and heat loss work can be combined where the property and scope suit it. The most common bundles are ASHP plus heat loss, and ASHP plus solar. Use the guide price builder to see the combined rate before you send the job through for review.
What do you deliver?
Vertex delivers installer-ready survey reports with labelled photos, measurements, and site notes in one clear layout. EPC and heat loss outputs are included when they are part of the booked scope. The best next pages are Deliverables, the sample report, and the portal page.
How quickly can you deliver?
Survey report and organised photos are typically available on completion of the visit. EPC is delivered by next morning. If a heat loss calculation is in scope, that is typically delivered the next day. We still confirm lead time before booking because route planning and scope can change timing.
Do you install heat pumps, solar, or batteries?
No. Vertex is a survey and evidence business. We carry out surveys, heat loss calculations, EPC work, and related documentation so installer teams can quote, design, and install with better site information.
Do you cover the whole UK?
Yes, Vertex works across the UK. Availability still depends on postcode, route planning, and scope, so send the postcode first and we will confirm coverage and lead time before the job is booked.
Do you provide system designs?
We provide survey and evidence outputs, plus solar design documentation where required, including layout, inverter and battery siting, schematics, and kit-list support. If you need design scope confirmed first, use Get pricing and we will confirm exactly what is included before booking.
What should the homeowner prepare on the day?
Vertex focuses on measurements, photos, and site notes rather than a sales visit. The useful preparation is simple: make key areas accessible and have any EPC, insulation, window, or heating paperwork ready if it is available. Full guidance is on the Homeowners page.
Do I need any documents for EPC evidence?
Helpful EPC evidence includes the current EPC report, insulation proof, window or door specifications, and heating or hot-water model details. Photos of paperwork are usually enough if that is what you have on the day.
Can we trial Vertex on one live job first?
Yes. Many installer teams start with one live job to check the report quality and turnaround. Use Get pricing, share postcode and scope, and we will confirm timing and outputs before booking.
How does portal access work for different users?
Portal access can be split by role, so different people only see what they need and do not have to share inboxes or forward files around. See Portal for more detail and use Get pricing if you want portal onboarding for your team.