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Retrofit guide

Retrofit assessment (ECO4): survey guide for installers

Retrofit programmes move faster when evidence is captured once and organised for everyone who touches the file.

4.7/5 on Trustpilot · report and organised photos in the portal on completion · EPC by next morning in the standard flow. · 3 min read

Survey output that supports retrofit delivery

What strong looks like

Capture standards

  • Evidence grouped for practical decision-making, not just record keeping
  • Assumptions and constraints surfaced before downstream teams act
  • Documentation packaged for programme and compliance review
  • A repeatable format that reduces ambiguity for the next team
Where time is lost

Where teams lose time

  • Repeated clarifications between teams
  • Slow quote movement while evidence is reconciled
  • Higher risk of install-day surprises
Why it helps

Why teams use Vertex

  • Clearer reports for office and design
  • Faster quoting with less chasing
  • Install teams start with clearer site context
  • Portal visibility across teams and roles

How to use this page on a live job

Use this guide as a decision check, not as a generic reading page. The useful question is whether the evidence behind retrofit assessment (eco4): survey guide for installers is strong enough for an installer, designer, or homeowner to move to the next step without another round of avoidable questions.

Before booking

Confirm what evidence is missing

For retrofit evidence, the weak point is usually not the headline requirement. It is the missing photo, document, measurement, or site note that stops the next person from trusting the job record.

During survey

Capture the detail once, then label it properly

A survey report should show what was seen, what was measured, what could not be accessed, and what still needs a design or installer decision. That keeps assumptions visible instead of hiding them inside a photo set.

After delivery

Use the report to reduce internal handover friction

The office, design, and install teams should be able to open the same report and understand the evidence path. If the page helps you spot what to ask for before survey day, it has done its job.

For a live project, pair this guidance with the sample report, deliverables, and guide price builder so the job is reviewed against the same standard Vertex uses for survey delivery.

The practical test is whether the page changes what happens next on a real property. If it helps your team ask for the right evidence, avoid a weak assumption, or brief the surveyor more clearly before the visit, it is supporting the job rather than adding another generic resource to the pile.